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Upper management in a failing company

I will never understand the mentality of upper management or ownership in a small and shrinking company.

Take for example one of the places I worked at. They lost 3 contracts one year due to mistakes on PCBs or so they told us all in a meeting that amounted to the 3rd degree. They (upper management) never got into how many boards or what the mistakes were. They just didn't want to lose more customers so they came down hard on production. They wanted us not to talk or be distracted in anyway and if we made mistakes we were to be written up and if that happened 3 times, we were to be shown the door. I know of no one that has not made mistakes, They wanted robots and they were not going to get any. Over the next few months the better production members found better jobs.

What they failed to do was practice what they put on their website and have processes in place to prevent mistakes and to have teams and use teamwork to proactively improve the process. The customers thought that what they read on the website was how things were done but in reality it was nothing more than a sweat shop that gave
you parts, brief instructions on how to make it and then told you to make it as fast as you can. That was so they could under cut the competition on the price. Almost like being made in China or India but here in the USA.

I am sure that not all small companies are run this way, it just happens that I end up working for them. They just don't seem to understand that the majority of workers have pride in their work and when they are told they are trash...................well, they find better jobs. The ones who stay are not loyal workers they just haven't found anything better yet.

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